How to return the item or the entire order?
Step 1: Please contact our customer service team to begin the return process and provide the following information:
·Order number
·Purchase proof
·Video or photos of problematic products
Step 2: Put the receipt and items back into their original packaging.
Step 3: Fill in the three completed forms. Insert all copies into a transparent envelope and attach it to the package without closing it. These documents are required by customs, so please make sure to fill in all three copies
Step 4: Hand over the package to the courier, and after the courier checks the return, please safely close the package.
Return
If there is a refund, it will be credited to the original payment method and the shipping cost will not be refunded by our company
Once your package arrives at us, please allow 7-14 business days (depending on peak hours) to process your return. If your return does not meet the listed conditions, the package will be sent back to you at your own expense. When your refund has been accepted, it will be sent out and you will receive a refund email.
Return address
RM A1-13, BLK A 3/F, YEE LIM IND CTR, 2-28 KWAI LOK ST,KWAI CHUNG HONG KONG
Email: shokaoas@outlook.com
Service Tel:(410)230-5530